Department of consumer policy and public relations
The tasks of the consumer policy and public relations department include compiling advisory guidelines for the compliance of the requirements related to the legal acts of consumer protection, developing cooperation in consumer protection with other institutions, local governments and consumer and business organizations. developing international cooperation in the field of consumer protection with institutions and organizations, organizing consumer protection training and counselling for consumers and entrepreneurs and spreading the necessary information.The statutes of the consumer policy and public relations department can be found here.
Market surveillance department
The EU Consumer Centre of Estonia
The EU Consumer Centre of Estonia – the tasks of this department include answering to inquiries related to cross-border purchases, advising consumers, handling cross-border consumer complaints and forwarding these to the consumer complaints committee or other relevant institutions, participating in the activity of European Consumer Centres Network.
The statutes of the EU Consumer Centre can be found here.