Introduction

National Consumer Protection is the legal protection of consumers’ rights and it is implemented with national instruments in order to ensure the well-being of the general public. These national instruments are legislative acts and supervision of compliance with law. The general principles of Estonian Consumer Protection can be found in the Consumer Protection Act.

The Consumer Protection Act also includes fundamental consumer rights:  

  • demand and obtain goods and services which meet requirements, are harmless to the life, health and property of the consumers, and are not prohibited from being owned or used;
  • obtain necessary and truthful information on the goods and services offered in order to make an informed choice, and timely information on any risks relating to the goods or services;
  • obtain information on consumer law and other issues relating to consumption;
  • obtain advice and assistance if their rights are violated;
  • demand compensation for any patrimonial or non-patrimonial damage caused to them;
  • request that their interests be taken into account and that they be represented through consumers' associations and federations in the decision-making process on consumer policy issues.

On the basis of the Consumer Protection Act, consumers have the right to turn to the following authorities:

  • local government;
  • Committee for Consumer Complaints formed at the Consumer Protection Board;
  • Court.

The Consumer Protection Board assumes responsibility for supervising compliance with the Consumer Protection Act and the legislation arising therefrom. In accordance with the UN and European Union consumer protection policy and on the basis of the Consumer Protection Act, the Consumer Protection Board deals with the problems of individual consumers and not with those of legal persons or entrepreneurs. The primary task of the Board is to protect the legal rights of consumers and to represent their interests.