Consumer

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By using the user view on our homepage, you can find useful information on your rights and obligations as a consumer, e.g. the right to file a complaint within two years, and the right of withdrawal within 14 days in the case of distance contracts. The user view also has many useful tips to answer questions concerning homes, money, insurance, travelling, using various services, and commerce (incl. e-commerce).
You can find all the information you need on general consumer rights and obligations in the “Definitely worth reading!” section of the user view. The section will provide you with instructions on how to proceed with defective products – if and how to return such products and file complaints. You can also read about unfair trading methods, advertising, pricing information, product labelling, purchasing from abroad, contracts and withdrawal from contracts.