Consumer Disputes Committee
Consumer Disputes Committee is an independent and impartial unit that operates at the Consumer Protection Board within the area of government of the Ministry of Economic Affairs and Communications and resolves disputes independently pursuant to the Consumer Protection Act and other legislation.
The Committee is competent to resolve domestic and cross-border consumer disputes initiated by the consumer and arising from contracts between consumers and traders, where one party is a trader whose place of establishment is in the Republic of Estonia. Resolving a dispute by the Consumer Disputes Committee is free of charge for the consumer and undertaking and in most cases, the outcome will be reached within 90 days from the date the proceeding of the complaint was started.
You may choose whether to turn directly to the court or the Consumer Dispute Committee to resolve a dispute. Compared to a legal case, the last is a remarkably easier, convenient and less time- and money-consuming solution for you and the trader.
You will always have the to option to turn to a court for the protection of your rights as a last resort.
1 for example, national primary and secondary education services and social services if these services are provided by the state or a service provider authorised by the state and the service provider is obligated to provide these services without any reactive action by the consumer.