Beauty treatment services
In order to take care of your looks, you can frequent beauty salons where you have the opportunity to use various services of beauticians, nail technicians and hairdressers.
Prior to placing an order, find out whether the beauty treatment service is offered by a private or a legal person. Carry out an online background search on the service provider, ask your friends and acquaintances for their experiences and check the black list of the Consumer Protection Board.
If you order the beauty treatment from a private person, you will not be able to turn to the Consumer Protection Board for help should any issues occur. In the case of a dispute between private persons, you can only turn to the court to solve the dispute.
It may occur that the work of the service provider does not meet your expectations. For example, you may find that your new hair cut is a failure or that your new hair or brow colour differs considerably from what you had wanted.
You should make your wishes clear to the customer service representative as soon as possible, in order to avoid such a situation.
If you are not happy with the end result, take photos of the situation (if possible), so that you would have evidence when filing a complaint.
If you are not satisfied with the result, contact the service provider first and send them a written application with your request. However, it may be difficult to prove whether you or the service provider is right, as satisfaction with a beauty treatment is largely subjective.
Turn to the Consumer Protection Board if the service provider fails to reply within 15 days or you cannot reach an agreement with them.
If the issue cannot be solved with the help of the Board either, you have the right to file a complaint about the service provider to the Consumer Complaints Committee, which operates at the Consumer Protection Board. The Committee can start solving the dispute if the product or service in question is worth 20 or more euros.
If you do not agree with the decision of the Committee, you may turn to the county court. The other Party has a right to do the same.
The court will determine the amount of compensation, if damage is established but the exact extent of the damage cannot be established.