Different possibilities for entering into an electricity contract

There are multiple options for entering into open electricity market contracts: online, over the phone, at an office of an undertaking, in a post office, at an event, in a shopping centre or even via a salesman at your door. Your rights as the consumer, primarily the right of withdrawal, depend on how the contract is concluded.

  • If you enter into a contract online, you have the right of withdrawal within 14 days without giving any reason.
  • If you agree to enter into a contract over the phone during a sales call, you also have 14 days to withdraw from the contract. Keep in mind that prior to agreeing you have the right to see the terms and conditions of the contract in writing.
  • If you enter into a contract at an office of an electricity seller or in a post office, you do not have the right of withdrawal within 14 days. You can end the contract by notifying the electricity seller a month in advance.
  • If you enter into a contract at an event or a lobby of a shopping centre via a salesman who has unexpectedly approached you or even via an agent surprising you at your door, you again have the right of withdrawal within 14 days.