Dry cleaning, laundrette

Some items of clothing should not be washed; instead, you ought to take them to a dry cleaning establishment. Laundrettes are of great help if you do not have a washing machine at home and find washing clothes by hand excessively time-consuming and tedious.

It may happen that you are not happy with the result after taking you clothing to a dry cleaning place or a laundrette. For example, maybe all of the stains did not come out or the colour of the clothing item got faded. It may also occur that you clothing item has been completely ruined, e.g. it has acquired a completely different colour as a result of the cleaning process or it has ended up shrinking several sizes.

In order to avoid situations like this, the customer service representative should examine the state of the clothing item when accepting the order and record said state in writing. The customer service personnel should also notify you of any potential problems that may arise prior to the cleaning process, e.g. when it is not certain that the clothing item can be cleaned completely or some details have to be removed before cleaning can commence.

You yourself should also examine the clothing item before taking it to dry cleaning or a laundrette and, if necessary, explain what material the item is made of and the nature of the stains at hand to customer service personnel.

If you are not satisfied with the result or your item of clothing has been damaged, contact the service provider first and send them a written application with your request. However, it may be difficult to prove whether you or the vendor is right in retrospective.

Turn to the Consumer Protection Board if the service provider fails to reply within 15 days or you cannot reach an agreement with them.

If the issue cannot be solved, you have the right to file a complaint about the service provider to the Consumer Disputes Committee.

If you do not agree with the decision of the Committee, you may turn to the county court. The other Party has a right to do the same.

If you want the dry cleaning to reimburse the cost of the damaged clothing item, it would be easier if you could provide the cheque from the purchase of the service. If that is not the case, the Consumer Complaints Committee has the right to refuse reviewing the complaint if the sum paid for dry cleaning is below 30 euros.

Do not assume that the service provider will reimburse the full selling price of the clothing item, the reason for this is that the item is not new anymore. Therefore, you should be ready to compromise when it comes to reimbursement.

The court will determine the amount of compensation, if damage is established but the exact extent of the damage cannot be established.

  • Do not expect a heavily soiled item to appear brand new after you have taken it to a laundrette or dry cleaning. The older the stain, the harder it will be to remove. So take the item of clothing to be cleaned as soon as possible after getting stains on it.
  • As a rule, both dry cleaning establishments and laundrettes follow manufacturer’s care instructions that are marked on product labels when cleaning said items. Problems might arise during cleaning if you have removed all labels from the clothing item, as there are no more care instructions to be followed.
  • Follow these care instructions on your own as well, e.g. do not take an item of clothing to dry cleaning if that is not suited for the item, or take the item that should not be washed to a laundrette.
  • If possible, do not take clothing items that are exceptionally valuable to dry cleaning, instead, wash them by hand at home, if the care instructions allow for that.
  • Ask that the service provider give you a purchase document when you pay for the service.