Buying on the Internet seems easy and convenient. However, besides advantages, e-commerce has its downsides and this is why it is not wise to make hasty decisions when it comes to buying online.

Before purchasing goods from an e-shop

  • find out whether the e-shop is owned by a legal or private person;
  • know that if the seller is a private person, goods or services are not subject to legal protection or covered by consumer rights, and when buying from a private person you cannot turn to the Consumer Protection Board in case of problems;
  • be aware that the web page of an e-shop must include the name, seat and e-mail address of the company, and a phone number to call in case of problems; return conditions and warranty terms; length of the delivery period and the conditions for returning unsuitable goods; who is responsible for the expenses on return of goods.
  • know that on the web page of a foreign e-shop there must be information about which country's law applies when buying from that e-shop;
  • find information about seller's previous activities and behaviour towards buyers;
  • carefully read the terms and conditions for ordering goods;
  • ask for additional information from customer service if the information on the web page is insufficient;
  • know that the general terms and conditions of an e-shop must include the information about payment terms, possibilities for returning the goods, warranty terms, etc.
  • know that if a trader wants you to pay a part of the product's price in the form of prepayment, it must be stated in the terms and conditions of the contract;
  • be aware that a credit card is the most convenient way to pay for online shopping because, if you should stumble upon a dishonest trader, this way you have better chances for getting the paid money back with the help of your bank;
  • know that, if possible, you should prefer traders who offer payment on delivery.
  • Many private persons offer goods and services via online portals and social networks, such as Facebook. Such commercial activity is illegal, and very often the offered goods turn out to be forged. If you buy goods or services form a private person, be aware that they are not subject to legal protection or covered by consumer rights, and you cannot turn to the Consumer Protection Board in case of problems.
  • When buying online, keep all the information and correspondence related to the purchase process.
  • You have the right to withdraw from the contract concluded over the Internet within 14 days as of the day you received the goods.
  • If you discover a defect on the product ordered online, you have the right to submit a complaint within two years.