Buying on the Internet seems easy and convenient. However, besides advantages, e-commerce has its downsides and this is why it is not wise to make hasty decisions when it comes to buying online.
Before purchasing goods from an e-shop
- find out whether the e-shop is owned by a legal or private person;
- know that if the seller is a private person, goods or services are not subject to legal protection or covered by consumer rights, and when buying from a private person you cannot turn to the Consumer Protection Board in case of problems;
- be aware that the web page of an e-shop must include the name, seat and e-mail address of the company, and a phone number to call in case of problems; return conditions and warranty terms; length of the delivery period and the conditions for returning unsuitable goods; who is responsible for the expenses on return of goods.
- know that on the web page of a foreign e-shop there must be information about which country's law applies when buying from that e-shop;
- find information about seller's previous activities and behaviour towards buyers;
- carefully read the terms and conditions for ordering goods;
- ask for additional information from customer service if the information on the web page is insufficient;
- know that the general terms and conditions of an e-shop must include the information about payment terms, possibilities for returning the goods, warranty terms, etc.
- know that if a trader wants you to pay a part of the product's price in the form of prepayment, it must be stated in the terms and conditions of the contract;
- be aware that a credit card is the most convenient way to pay for online shopping because, if you should stumble upon a dishonest trader, this way you have better chances for getting the paid money back with the help of your bank;
- know that, if possible, you should prefer traders who offer payment on delivery.