There are many ways to spend one’s free time. One option is to attend various events, including concerts, music festivals and theatre productions.
The organiser is required to include in the information published about the event the time at which it will be possible to enter the location of the event. They also have to disclose information about the starting time, location and performer(s).
Read through the terms and conditions of the contract carefully. The terms and conditions are included on the organiser’s webpage, tickets of the event, advertisement posters. For example, it is prohibited to bring along your own food and drinks to many entertainment events. The terms and conditions may also state that taking photographs during the event is not allowed.
If the event in question is a lengthier one (e.g. it lasts for an entire day), find out whether you are allowed to return to the premises of the event after leaving for a while. This is usually possible when you have been given a wristband instead of a ticket.
It may occur that the event you have purchased a ticket for is cancelled. In the case of a concert, it may also occur that the advertised performer cannot attend the concert and someone will perform instead of them. In that case, the organiser of the event has to offer you a chance to obtain a free ticket to a similar event (e.g. theatre production on a different date) or refund your ticket.
In order to get a refund of the ticket, contact the event organiser first and send them a written application with your request. You have the right to turn to the Consumer Protection Board for help if the organiser fails to reply within 15 days or does not agree to refund the ticket.
If you did not buy the ticket straight from the organiser, but from a ticket vendor instead, then in the case of a cancelled event, you have the right to file a complaint to both the organiser and the ticket vendor.