Footwear

Regardless of what is currently considered fashionable, there are several principles that you should keep in mind before and after purchasing footwear.

Prior to purchasing footwear

  • find out the purpose and terms of use of the footwear (the purpose is especially important in the case of sports footwear);
  • choose the right size of footwear: be sure to try on both shoes in order to make sure that they are not too tight nor too big;
  • if you want to use changeable insoles, choose footwear of the normal size or slightly larger than that;
  • choose a footwear material that suits you: examine the markings on the footwear and think about the conditions in which you will be wearing said footwear;
  • enquire the vendor about the materials used to make the footwear, the conditions for wearing them (on the street or indoors) and maintenance of the footwear.

According to footwear labelling requirements the markings on footwear have to include information about the materials of the uppers, lining and soles in the following order:

upper
lining and the inner sole
outer sole

The material is marked with the following symbols:

leather
covered leather
textile
all other materials

Things to keep in mind for footwear care.   

  • Select maintenance products based on footwear material.
  • In the case of worn or faded footwear, use maintenance products that contain colourants.
  • In order to avoid salt stains treat your footwear before wearing them, and if stains have already appeared, use special maintenance products to remove them.
  • When applying cream to footwear, pick a cream which matches that of your footwear in colour, so that you would not need special colour restorers.

When dealing with surface coloured leather (the leather pattern is not distinguishable from under the colour) remove loose mud with a cleaning cloth, cover the footwear in cream, let it dry and polish to shine. Occasionally clean your footwear with a special maintenance product that leaves them resistant to dirt and water.

If you need to clean suede and velour leather (thin calf or goat skin with a napped surface (cleaved)) footwear, use special brushes and sponges. Then rub the dirty spots with a suede eraser bar or treat them with a special maintenance product. Let the footwear dry and then brush them carefully in one direction. Use special maintenance products in order to make the footwear water-repellent

In the case of aniline leather (light leather that has been died with special aniline dyes), clean the footwear carefully, remove loose mud with special brushes or sponges. Treat the footwear with special waxes and oils.  

Footwear made of nubuck leather (silky, napped surface) should be treated in a similar manner to suede and velour leather footwear.

Footwear made of oiled nubuck leather (matted, oiled surface) should first be cleaned with a soft brush or cloth, then treated with special greases and oils.

In order to clean footwear made of textile materials, remove the tried dirt with a brush and use special products to remove stains. Use water-repellent products.

When dealing with footwear made of synthetic materials, clean them with a soft brush or silicone sponge, or a moist cloth, if necessary. Keep the footwear away from moisture.

Turn to the vendor if any defects become apparent despite wearing and maintaining the footwear correctly

If the issue cannot be solved  you can submit a complaint with the Consumer Disputes Committee or a county court.

If you do not agree with the decision of the Committee, you may turn to the county court. The other Party has a right to do the same.
NB!
  • The period of wear will be extended if you wear footwear according to its purpose, clean them correctly and regularly, and have them repaired on time.
  • Generally, footwear defects will become apparent within a month of wearing them, concealed defective work of a manufacturer can become visible later on as well.
  • You have the right to file a complaint to the repair shop if you have received sub-quality shoe repair service.
  • Ask for purchase document when paying for footwear at a shoe store or when paying for a service to a shoemaker. Be sure to keep the receipt as it may help solve potential problems in the future.