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If you are a traveller or a trader, you can read about the requirements for travel companies established in Estonia below.

The following have the obligation to to submit a notice of economic activities.and provide a security:

  • a tour operator;
  • a travel retailer, who offers and sells packages combined y a travel undertaking established outside the European Economic Area, is subject to the requirements provided for tour operators;
  • undertaking which facilitates the conclusion of contracts on linked travel arrangements.

An individual security system applies in Estonia, meaning that all tour operators and undertakings facilitating the conclusion of contracts of linked travel arrangements are required to provide a security, to evaluate the sufficiency of the security and, if necessary, to increase the security so that it complies with the requirements established by the Tourism Act at any given time during the activities/activity of the travel undertaking.

The Tourism Act provides both the general requirement of a security and its minimum mandatory rates, depending on the areas of activity of the travel undertaking.

Based on the general requirement of a security, the security of a tour operator and a undertaking facilitating the conclusion of contracts of linked travel arrangements should comply with the following requirements:

  1. The security of a tour operator should be sufficinet at any given time during the activities/activity of the travel organiser, so that, if necessary, it is possible to return all travellers to the place of departure or another agreed place and to accommodate them at the expense of this, provided that the package includes carriage of passengers, and to refund all the payments made on the traveller’s behalf and unused package gift voucher.
  2. The security of a undertaking facilitating the conclusion of contracts of linked travel arrangements should be sufficient at any given time during the activities/activity of the travel undertaking, so that, if necessary, it is possible to refund the travellers all payments made in the traveller’s behalf to the to the travel undertaking which facilitates the conclusion of contracts on linked travel arrangements, and if the undertaking which facilitates the conclusion of contracts on linked travel arrangements is liable for the carriage of passengers, to return all travellers to the place of departure or to another agreed place and to accommodate them.
The minimum mandatory rate of a security has not been established for the organisation of packages containing travel serivices provided in Estonia, while operating in the remaining areas of activity is subject to the minimum mandatory rates of a security as follows:
 
Area of activity Minimum security
Organisation of packages which include travel services provided outside of Estonia and charter flights At least 7% of the total sales of packages of the travel undertaking, but no less than 32, 000 euros
Organisation of packages which include travel services provided outside of Estonia and scheduled flights At least 3% of the total sales of packages of the travel undertaking, but no less than 32, 000 euros
Organisation of packages which include travel services provided outside of Estonia, except for charter flights or scheduled flights At least 7% of the total sales of packages of the travel undertaking, but no less than 13,000 euros
Intermediation of packages combined by a travel undertaking of a state outside the European Economic Area At least 7% of the total sales of packages of the travel undertaking, but no less than 32,000 euros
Offer of linked travel arrangements and facilitation of entry into contracts At least 3% of the total sales of linked travel arrangements of the travel undertaking, but no less than 13,000 euros

A security may be in the form of a warranty or an insurance, and the issuer of security may be an insurance company, credit institution or financial institution located in a Member State of the European Economic Area.

The use of a security is decided by the Estonian Consumer Protection Board, which designates a period of time for submitting claims to the Estonian Consumer Protection Board by the travellers, gathers the travellers’ claims, and check the justifiability of timely submitted claims , and organises the performance of obligations established in  §15 (3) and (4) of the Tourism Act and determines the issuer of security a reasonable period of time  for making payments from the security.

In certain cases, a tour operator and a undertaking facilitating the conclusion of contracts of linked travel arrangements is free  of the obligation to provide a security, depending on whether travel services include carriage of passengers and how and when the payments for travel services are made.

     More information about the contact point in Estonia  

 

 

You can also send the inquiry to the Estonian Consumer Protection Board by

email to info [at] tarbijakaitseamet [dot] eeInfo [at] tarbijakaitseamet [dot] ee ( )or by post to 
Pronksi 12, 10117 Tallinn, Estonia