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If you are a traveller or a trader, you can read about the requirements for travel companies established in Estonia below.

The following have the obligation to submit an economic activity report and to hold a security:

  • a travel organiser;
  • a travel agent, who offers and sells packages prepared by a travel company established outside the European Economic Area, whereas such travel agent is subject to the requirements imposed on the travel organiser;
  • a trader facilitating the conclusion of contracts of linked travel arrangements.

An individual security system applies in Estonia, meaning that all travel organisers and traders facilitating the conclusion of contracts of linked travel arrangements are required to hold a security, to evaluate the adequacy of the security and, if necessary, to increase the security so that it complies with the requirements established by the Tourism Act at any time during the activities of the travel company.

The Tourism Act provides both the general requirement of a security and the its minimum mandatory rates, depending on the areas of activity of the travel company.

 Based on the general requirement of a security, the security of a travel organiser and a trader facilitating the conclusion of contracts of linked travel arrangements should comply with the following requirements:

  1. The security of a travel organiser should be adequate at all times during the activities of the travel organiser, so that, if necessary, it is possible to transport all passengers to the travel starting point or another agreed place and to accommodate them at the expense of this, provided that the package includes passenger transport, and to refund all travel expenses paid for the packages by them and also fees for the gift cards of unused packages.
  2. The security of a trader facilitating the conclusion of contracts of linked travel arrangements should be adequate at all times during the activities of the travel organiser, so that, if necessary, it is possible to refund the passenger all travel expenses paid by the passengers to the facilitating trader for linked travel arrangements, and if the facilitating trader is an operator responsible for passenger transport, to bring all passengers to the travel starting point or another agreed place and to accommodate them.
The minimum mandatory rate of a security has not been established for the organisation of packages containing travel arrangements provided in Estonia, while operating in the remaining areas of activity is subject to the minimum mandatory rates of a security as follows:
 
Area of activity Minimum security
The organisation of packages containing travel arrangements and a charter flight provided outside Estonia At least 7% of the total sales of packages of the travel company, but no less than 32,000 euros
The organisation of packages containing travel arrangements and a scheduled flight provided outside Estonia At least 3% of the total sales of packages of the travel company, but no less than 32,000 euros
The organisation of packages containing travel arrangements, except for a charter flight or a scheduled flight, provided outside Estonia At least 7% of the total sales of packages of the travel company, but no less than 13,000 eurost
The mediation of packages prepared by a travel company established outside the European Economic Area At least 7% of the total sales of packages of the travel company, but no less than 32,000 euros
The provision of linked travel arrangements and the facilitation of the conclusion of contracts At least 3% of the total sales of linked travel arrangements of the travel company, but no less than 13,000 euros


A security may be in the form of a guarantee or an insurance, and the provider of security may be an insurance undertaking, a credit institution or a financial institution located in the Member State of the European Economic Area.

The use of a security is decided by the Estonian Consumer Protection Board, which determines the term for submitting claims to the Estonian Consumer Protection Board by the passengers, collects the passenger claims, and verifies the validity of claims submitted in a timely manner, and organises the fulfilment of obligations established in subsections 15 (3) and (4) of the Tourism Act and determines a reasonable term to the security provider for making payments from the security.

In certain cases, a travel organiser and a trader facilitating the conclusion of contracts of linked travel arrangements lack the obligation to hold a security, depending on whether travel arrangements include passenger transport and how the payment for travel arrangements take place.

     More information about the contact point in Estonia  

 

 

 

 

You can also send the inquiry to the Estonian Consumer Protection Board by
email to info [at] tarbijakaitseamet [dot] eeInfo [at] tarbijakaitseamet [dot] ee ( )or by post to 
Pronksi 12, 10117 Tallinn, Estonia